KW ELITE LEADERSHIP TEAM

leadership.kweliteokc.com  •  PAGE UPDATED 08.16.2021

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Team Leader  •  Assistant Team Leader  •  Market Center Administrator (MCA)  •  Assistant MCA  •  OKC Managing Broker
Compliance Broker  •  Productivity Coaching  •  Technology Coordinator  •  Northwest Front Desk  •  Yukon Broker  •  Yukon Front Desk

Christy Stanley TEAM LEADER
christy@kweliteokc.com • (405) 463-6707
AGENT & REFERRAL HIRING • BUSINESS COACHING & DEVELOPMENT
  • Recruits productive sales associates
  • Consults the top 20% to grow their businesses
  • Coaches & consults with agents
  • Assists with problems in negotiating​
  • Assists in resolving buyer/seller disputes
  • Assists in resolving buyer/seller disputes
  • Assists with scripts
  • Develops lead-generating ideas 
  • ​Performs listing status changes (Released, Withdrawn, etc.)
AGENT & REFERRAL HIRING • BUSINESS COACHING & DEVELOPMENT
COMING SOON!

Pam Burden MARKET CENTER ADMINISTRATOR (MCA)
mca@kweliteokc.com • (405) 463-6702
COMMISSION, SPLITS, ROYALTY & CAP QUESTIONS • NEW AGENT ONBOARDING
  • Manages internal office policies & procedures (desk space, production, etc.)
  • Answers agent billing questions
  • Manages disbursement of home warranty checks
  • Manages reimbursements & transaction fees
  • Manages building maintenance issues
  • Manages closed files for deposit of checks

Michelle Ashbaugh ASSISTANT MCA
amca@kweliteokc.com • (405) 463-6708
DA APPROVAL & UPLOADING TO COMMAND • AGENT INFO & LICENSURE UPDATES
  • Inputs new agents into KWRI systems
  • Supports & trains on DotLoop & Greensheets
  • Calculates billing for office dues, desk rental, copy charges, sign and miscellaneous office charges
  • Receives, writes, and disburses earnest money checks, closing checks, and commission checks
  • Releases checks for Transactions Not Closed (TNC)
  • Updates closing dates​
  • Performs listing status changes (Released, Withdrawn, etc.)
  • Accepts & converts Greensheets into a DA
  • Supports & answers all Greensheet questions & issues
  • Creates & revises DAs (Disbursement Authorizations)
    (NOTE: DAs are added to DotLoop when the loop is compliant.)​
  • Answers & supports referral questions & issues: referral checks received, adding referrals to DAs, and best referral processes
  • Answers 1099 questions
  • Updates agent credit card & banking information
  • Updates associate mailing addresses
    (NOTE: For email address or phone number updates, please see the Technology Coordinator).
  • Answers cap status questions
  • Performs printing/emailing of any agent production reports
  • Orders Keller Personality Assessments (KPAs) & returns assessment results

Pam Suttles OKC MANAGING BROKER
pamsuttles@kw.com • (405) 837-7590
COMPLIANCE APPROVAL • CONTRACT QUESTIONS & ANSWERS • BROKER ISSUES & PUBLIC COMPLAINTS
  • Answers contract questions and handles brokerage issues as the first point of contact
  • Helps agents resolve buyer/seller disputes
  • Answers file compliance questions
  • Handles title commitments, surveys, HUDs, and closing statements
  • Handles TNC (busted) files & contract releases​
  • ​Performs listing status changes (Released, Withdrawn, etc.)

Joe Pribble COMPLIANCE BROKER
jpribble@kw.com • (405) 837-7590
COMPLIANCE APPROVAL • CONTRACT QUESTIONS & ANSWERS • BROKER ISSUES & PUBLIC COMPLAINTS
  • Answers contract questions and handles brokerage issues as the first point of contact
  • Helps agents resolve buyer/seller disputes
  • Answers file compliance questions
  • Handles title commitments, surveys, HUDs, and closing statements
  • Handles TNC (busted) files & contract releases​
  • ​Performs listing status changes (Released, Withdrawn, etc.)

Nicole Woodson & Lesley Ballinger PRODUCTIVITY COACHES
coaching@kweliteokc.com
BUSINESS FOUNDATION & GROWTH COACHING • NEW AGENT ORIENTATION
  • Mentors newly licensed sales associates
  • Coaches experienced associates to higher levels of success in business
  • Formulates business plans with associates

COMING SOON MARKET CENTER TECH TRAINER
Diana McGowen • (619) 508-3100
TECHNOLOGY SUPPORT • MARKETING COMPLIANCE & APPROVAL • NEW AGENT TECH SETUP
  • Performs agent technology setup & technology orientation meeting
  • Supports & trains on KW-provided technologies: KW Command Contacts database, website, mobile app, etc.
  • Handles listing syndication issues (missing or incorrect listing info on KWLS, Trulia, and Zillow)
  • Reviews marketing compliance approval requests.
  • Performs one-on-one technology consultations with agents: database best practices, DocuSign, Command, etc.
  • NOTE: DotLoop, DocuSign, real estate contract, and DA/commissions questions should be directed to the Assistant MCA. MLS issues and issues with MLS-provided technologies (such as ShowingTime) should be directed to OKCMAR MLS.

Christeena Hughes OKC OFFICE CALL COORDINATOR
frontdesk@kweliteokc.com • (405) 948-7500
GENERAL OFFICE ISSUES • OFFICE RESOURCES & RESERVATIONS • DA REVISIONS & STATUS QUESTIONS
  • Handles all incoming calls & faxes
  • Distributes mail to mailboxes & offices
  • Prints buyer & seller packets and other frequently-used forms for agents
  • Point-of-contact for purchasing of office supplies: For Sale signs, KWKLY sign riders, MREA books, folders, etc.
  • Distributes Profit Share statements (pink sheets)
  • Handles new agent onboarding paperwork.
  • Receives earnest money checks & receipts
  • Manages OKC office Conference Room & Training Room reservations (getaroom.kweliteokc.com) including last-minute reservations (within the hour) and Training Room time conflicts.

Melissa Sharp YUKON TEAM LEADER
melissa@kweliteokc.com • (405) 354-4888
AGENT & REFERRAL HIRING • BUSINESS COACHING & DEVELOPMENT
COMING SOON!

Hattie Kennedy YUKON OFFICE MANAGER
yukon@kweliteokc.com • (405) 354-4888
GENERAL OFFICE ISSUES • OFFICE RESOURCES & RESERVATIONS
  • Handles all incoming calls & faxes
  • Distributes mail to mailboxes & offices
  • Prints buyer & seller packets and other frequently-used forms for agents
  • Point-of-contact for purchasing of office supplies: For Sale signs, KWKLY sign riders, MREA books, folders, etc.
  • Distributes Profit Share statements (pink sheets)
  • Receives earnest money checks & receipts
  • Manages Yukon office Conference Room & Training Room reservations (getaroom.kweliteokc.com) including last-minute reservations (within the hour) and Training Room time conflicts.