KW ELITE LEADERSHIP TEAM

leadership.kweliteokc.com  •  PAGE UPDATED 01.19.2021

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Team Leader  •  Market Center Administrator (MCA)  •  Assistant MCA  • Compliance Broker
Productivity Coach  •  Technology Coordinator  •  Northwest Front Desk  •  Yukon Front Desk

Judy Nelson Bruley TEAM LEADER & BROKER-IN-CHARGE
judynelsonbruley@kw.com • (405) 463-6707
AGENT & REFERRAL HIRING • BUSINESS COACHING & DEVELOPMENT
  • Recruits productive sales associates
  • Consults the top 20% to grow their businesses
  • Coaches & consults with agents
  • Assists with problems in negotiating​
  • Assists in resolving buyer/seller disputes
  • Assists in resolving buyer/seller disputes
  • Assists with scripts
  • Develops lead-generating ideas 
  • ​Performs listing status changes (Released, Withdrawn, etc.)

Pam Burden MARKET CENTER ADMINISTRATOR (MCA)
mca@kweliteokc.com • (405) 463-6702
COMMISSION, SPLITS, ROYALTY & CAP QUESTIONS • NEW AGENT ONBOARDING
  • Manages internal office policies & procedures (desk space, production, etc.)
  • Answers agent billing questions
  • Manages disbursement of home warranty checks
  • Manages reimbursements & transaction fees
  • Manages building maintenance issues
  • Manages closed files for deposit of checks

Keith Ferguson ASSISTANT MCA
amca@kweliteokc.com • (405) 463-6708
DA APPROVAL & UPLOADING TO COMMAND • AGENT INFO & LICENSURE UPDATES
  • Inputs new agents into KWRI systems
  • Supports & trains on DotLoop & Greensheets
  • Calculates billing for office dues, desk rental, copy charges, sign and miscellaneous office charges
  • Receives, writes, and disburses earnest money checks, closing checks, and commission checks
  • Releases checks for Transactions Not Closed (TNC)
  • Updates closing dates​
  • Performs listing status changes (Released, Withdrawn, etc.)
  • Accepts & converts Greensheets into a DA
  • Supports & answers all Greensheet questions & issues
  • Creates & revises DAs (Disbursement Authorizations)
    (NOTE: DAs are added to DotLoop when the loop is compliant.)​
  • Answers & supports referral questions & issues: referral checks received, adding referrals to DAs, and best referral processes
  • Answers 1099 questions
  • Updates agent credit card & banking information
  • Updates associate mailing addresses
    (NOTE: For email address or phone number updates, please see the Technology Coordinator).
  • Answers cap status questions
  • Performs printing/emailing of any agent production reports
  • Orders Keller Personality Assessments (KPAs) & returns assessment results

Joe Pribble COMPLIANCE BROKER
broker@kweliteokc.com • (405) 837-7590
COMPLIANCE APPROVAL • CONTRACT QUESTIONS & ANSWERS • BROKER ISSUES & PUBLIC COMPLAINTS
  • Answers contract questions and handles brokerage issues as the first point of contact
  • Helps agents resolve buyer/seller disputes
  • Answers file compliance questions
  • Handles title commitments, surveys, HUDs, and closing statements
  • Handles TNC (busted) files & contract releases​
  • ​Performs listing status changes (Released, Withdrawn, etc.)

Serena Wallace LAUNCH COACH
coaching@kweliteokc.com • (405) 463-6703
BUSINESS FOUNDATION & GROWTH COACHING • NEW AGENT ORIENTATION
  • Mentors newly licensed sales associates
  • Coaches experienced associates to higher levels of success in business
  • Formulates business plans with associates
  • Leads the daily Power Hour in the Market Center
  • Accepts growth appointments

Wes Kennedy TECHNOLOGY COORDINATOR
tech@kweliteokc.com • (405) 463-6709
TECHNOLOGY SUPPORT • MARKETING COMPLIANCE & APPROVAL • NEW AGENT TECH SETUP
  • Performs agent technology setup & technology orientation meeting
  • Supports & trains on KW-provided technologies: KW Command Contacts database, website, mobile app, etc.
  • Sets up & supports office-provided technologies: office printers, office WiFi, desk phones, door codes, resource/conference room computers, Firefox web browser, KWKLY text-to-lead service; etc.
  • Handles listing syndication issues (missing or incorrect listing info on KWLS, Trulia, and Zillow)
  • Reviews marketing compliance approval requests.
  • Performs one-on-one technology consultations with agents: domain names, technology purchases, database best practices, etc.
  • Provides outside services to agents (for additional fees) for technology not supported in the office or outside of group trainings: Website setup, personal computer setup/repair/troubleshooting, etc.
  • NOTE: DotLoop, DocuSign, real estate contract, and DA/commissions questions should be directed to the Assistant MCA. MLS issues and issues with MLS-provided technologies (such as ShowingTime) should be directed to OKCMAR MLS.

Sandy McCain NW OFFICE CALL COORDINATOR
frontdesk@kweliteokc.com • (405) 948-7500
GENERAL OFFICE ISSUES • OFFICE RESOURCES & RESERVATIONS • DA REVISIONS & STATUS QUESTIONS
  • Handles all incoming calls & faxes
  • Distributes postal mail to mailboxes & offices
  • Prints buyer & seller packets and other frequently-used forms for agents
  • Point-of-contact for purchasing of office supplies: For Sale signs, KWKLY sign riders, MREA books, folders, etc.
  • Distributes Profit Share statements
  • Handles requests for DA's & revisions
  • Receives earnest money checks & receipts
  • Holds conference rooms for agents reserved at getaroom.kweliteokc.com
  • Handles last-minute conference room reservations (within the hour)
  • Manages NW office training room reservations & time conflicts

Hattie Kennedy YUKON OFFICE MANAGER
yukon@kweliteokc.com • (405) 354-4888
GENERAL OFFICE ISSUES • OFFICE RESOURCES & RESERVATIONS
  • Handles all incoming calls & faxes
  • Distributes postal mail to mailboxes & offices
  • Prints buyer & seller packets and other frequently-used forms for agents
  • Point-of-contact for purchasing of office supplies: For Sale signs, KWKLY sign riders, MREA books, folders, etc.
  • Distributes Profit Share statements
  • Receives earnest money checks & receipts (no disbursement)
  • Holds conference rooms for agents reserved at getaroom.kweliteokc.com
  • Handles last-minute conference room reservations (within the hour)
  • Manages Yukon office training room reservations & time conflicts